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FAQs

General

Kokoon’s headquarters are in London. Kookon is the brainchild of an award-winning team that includes sleep professionals, academics, engineers, designers and developers that collectively have over 100 years of experience in bringing complex medical and consumer products to market. Kokoon will ship from distribution centers in the USA, UK and Hong Kong.

Kokoon headphones have active noise cancellation which will reduce the noise volume of snoring by 20dB, so if the snoring was at 90dB, the person wearing the headphones would hear it at 70dB. There will also be the option to have white noise playing while you are sleeping which will assist in desensitizing the ears to any background noise.

Earbuds and bulky noise-cancelling headphones will make it difficult to sleep for side sleepers. By relocating the headphone electronics from the ear cups to the headband, we have been able to achieve the lowest possible profile, maintaining the natural shape and characteristics of the head in bed. Combining this with cushioning has enabled us to ensure the headphones are comfortable.

Our headphones have been designed to fit 95% of head and ear sizes. In the unlikely event that they do not fit you well, you can return them to us.

The Kokoon sleep-sensing headphones pack includes a charging cable, an audio cable with inline mic and a sleeping mask. The pack also comes with a sleep guide and the manual.

Your headphones are able to play audio from any audio source connected by Bluetooth or through the optional audio cable.

You can use your headphones to listen to your own music library, or via apps and websites such as Spotify, YouTube, Audible, Soundcloud and many more, while still benefitting from Kokoon’s ability to fade out your audio when you fall asleep and the option to switch to responsive white noise.

Whilst the headphones can be used via the audio cable for listening to music, the headphones must be connected via Bluetooth to enable the EEG sensing and allow you to use the full range of sleep-sensing features. For your safety, Kokoon do not recommend using the headphones via the audio cable while in bed.

Yes! Kokoon headphones come with a 3.5mm audio cable, which can be plugged into the majority of airline inflight entertainment systems, so you can watch and listen in comfort throughout your flight.

Once the battery runs out, the headphones can still be used as standard wired headphones by using the audio cable that comes with the headphones.

Kokoon smart headphones allow sounds like fire and burglar alarms to penetrate the headphones to ensure you stay safe.

Kokoon headphones include a 3.5mm cable with an in-line call mic which can be used to listen to music, listen to audio while watching a movie or videos and answering calls, instead of the Bluetooth connection.

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Technology

Dimensions: 159 x 179 x 94 mm / 6.3 x 7 x 3.7 inch, 350g/12.3oz

Connectivity: Bluetooth 4.0 Low Energy, 3.5mm Audio Cable, Micro USB Charging

Battery: 500mAh Capacity, Lithium Ion Technology

Materials: Silicon Ear Cups, Natural Fiber Fabrics, No Animal Products

Premium Audio: 32ohm Drivers, 40mm Sound Driver, Environment Adaptation

Other Features: In-Line Microphone, Accelerometer, Washable Ear Cushions

Bluetooth is a well-established, very low power wireless technology. Kokoon Bluetooth headphones will be “SAR tested”, which is a radio wave absorption test metric, to certify they are under the allowable limit for the Canadian safety level. To sell in the US and Europe, this test is not required as Bluetooth is deemed safe.

Kokoon uses EEG sensors which monitor tiny electrical signals from your brain. These sensors are completely safe for long-term use and require no preparation or special skills for use. EEG has been in widespread use since 1924 and is used in sleep clinics worldwide.

Yes, Kokoon will be compatible with Android operating systems and an Android app will be available when the headphones launch.

Our mobile app, Kokoon Relax, will integrate with both Apple & Android Health to allow you to track sleep as part of your general wellness. It will also integrate with Google Fit, iOS Health, audiobooks and many others. These integrations will be ready shortly after launch.

The Kokoon Relax app summarizes your data from each night’s sleep, by graphically representing your sleep stages throughout the night.

If you are interested in seeing more detailed information on your sleep, the raw sleep data is available through our API and SDK which will be released shortly after launch.

Our API and SDK also offer our community the opportunity to integrate their Kokoon Relax headphones with other applications, and further personalize their Kokoon experience.

Kokoon’s Sleepguard technology alters your audio if you fall asleep to ensure you’re not disturbed.

Shipping

Kokoon is available to order to a number of countries globally. When Kokoon ships, we anticipate delivering your headphones in three working days, with many countries enjoying next day delivery.

If your country does not appear on our list of shipping countries, we are unable to ship there at the moment. We’re working to expand shipping, and we’re launching into new countries all the time. To keep up to date, please subscribe to our mailing list.

Kokoon currently ships to the following countries:

Europe: Austria, Belgium, Denmark Finland, France, Germany, Ireland, Italy, Malta, Netherlands, Norway, Slovakia, Spain, Sweden, Switzerland, UK

North America: Canada, USA

Asia: China, Hong Kong, Japan, Malaysia, Singapore, Taiwan, Thailand

Rest of the world: Australia, Israel, New Zealand, UAE

We will be working with distribution centers in the USA, UK and Hong Kong. When Kokoon ships, we anticipate delivering your headphones in three working days, with many countries enjoying next day delivery.

Delivery estimated for December 2018 in the UK, January 2019 in the US, and early 2019 for the rest of the world. Orders will be shipped in the order in which they were received; we will not be accepting requests to prioritize individual orders. We will be in touch when your order is ready to ship.

Your order number can be found on your order confirmation, which would have been emailed to you at the time you made your order. If you can’t find your order confirmation in your inbox, check your junk/spam folder in case it was filtered. If you’re still unable to find your confirmation, please contact support@kokoon.io to request a new copy. Please provide your full name and shipping address on your order when you get in touch.

You can change your address any time before your order ships. To change your address, please email support@kokoon.io with your original shipping address and order number and the address you would like this updated to.

Billing

Kokoon offers hassle-free, no cost returns. Should you wish to return the headphones, let us know within 14 days and we will arrange for their return.

All orders are charged immediately, at the time they are made.

Yes, orders can be cancelled before they are shipped. Please let us know by emailing support@kokoon.io with your order number.

We are working closely with our distributor to minimize any customs charges to our customers. To achieve this, we will be distributing through warehouses in multiple countries throughout the regions we sell in and will ensure, where possible, that all duties are paid prior to delivery.